Shipping policy

Thank you for choosing Juwana. Our shipping policy provides important information about order processing, shipping methods, costs, delivery times, and more. Please read this policy carefully before placing an order.

  1. Order Processing and Fulfillment:

    • Orders will be processed within 2 business days after payment verification.

  2. Shipping Methods and Carriers:

    • We offer various shipping methods, including standard ground, expedited, and international shipping.
    • Available carriers may vary based on location and shipping method.

  3. Shipping Costs:

    • Shipping costs are calculated based on shipping method, and destination.
    • Costs will be displayed at checkout before order confirmation.

  4. Delivery Times:

    • Estimated delivery times will be take 7-15 days to deliver your item.
    • Please note that delays may occur due to unforeseen circumstances.

  5. Tracking Information:

    • You will receive a confirmation email with tracking details after your order is shipped.
    • Track your shipment using the provided tracking number.

  6. International Shipping:

    • We offer international shipping to select countries.
    • Customs duties, taxes, and fees are the responsibility of the customer.

  7. Order Modifications and Cancellations:

    • Changes can be made to orders before shipment.
    • Contact customer support for assistance.

  8. Lost or Damaged Shipments:

    • Contact customer support immediately for lost or damaged shipments.
    • We will work with the carrier to resolve the issue.

  9. Returns and Exchanges:

    • Refer to our Return Policy page on our website for information.

For any questions or concerns, please contact our customer support team. Thank you for choosing Juwana.